There is one messaging service that has played a vital role in our lives, in providing us with important, time-to-time updates without fail. That very service is SMS service. With great technology and its advancement shaping every aspect of our lives, we have kind of forgotten how big a role it plays in communication. This blog will also focus on the same, drawing attention to its benefits, and most importantly, how a SMS service provider like TrustSignal.ae, one of the best SMS service providers, can help you ease into SMS services and the best of their capabilities for your business communication. Let’s get into the journey of knowing it better.
Also Read: SMS Template Ideas
What is SMS Service and Their Benefits?
SMS services are a very simple way to connect with customers right on their mobile phones, wherever they are. These messages are used to share important and time sensitive information like OTPs, offers, reminders, alerts, and many more, that too very quickly and is a very reliable tool since the time we used small Nokia phones. Since SMS is faster, more reliable because they do not require an internet connection, short, and easy to understand, they make them a perfect choice for customer support, and business communication. Some important benefits of the SMS service are given below:
- Personalisation: Each message can be easily personalised with the name and details of the customers, making the message feel more personal and relevant to the customer.
- Budget Friendly: This service is the most affordable communication service and a very handy option to carry out time-sensitive updates, making it a high-impact giver for businesses.
- Easy Automation: Routine messages are easily automated and sent on a timely basis. For example: OTPs, reminders, and payment confirmations are routinely sent to customers without any manual efforts.
- Fast Delivery: The best thing about SMS service is that it reaches the customers instantly. That’s why, if there is a need for any time sensitive updates like OTPs, reminders, or alerts, SMS becomes the most trusted channel in use.
- Easy Integration: Be it CRMs, apps, websites, support platforms, or payment gateways, SMS service easily integrates with all of them to support communication from all these spheres. Which means, no matter the place or time zone the customer will receive updates promptly.
- High Open and Read Rates: Most people check SMS within 2 to 3 minutes because of the sense of urgency it carries with it. That’s why SMS notifications are easily opened and read quickly.
- Live and Real-Time Information: Another best thing about SMS service is that it sends real-time updates like order shipping, appointment confirmation, order delivery and cancellation, etc. in real time. This makes the customers feel informed and keeps conversations transparent also.
One of the best SMS service provider like TrustSignal.ae, a trusted choice of over 1000 D2C brands and 500+ global enterprises, along with that, we are a certified partner of Meta and Google, that help us understand the needs and technicality in the communication market better, and also help us grow.
Some Incredible SMS Service’s Features That TrustSignal Provides
Now that you know about what SMS service is and what its benefits are, we will now explain to you how a business communication platform like TrustSignal will ease every aspect of this tool and present it to you with the exclusive features of our SMS service.
- We have a strong engine installed in our SMS platform that protects your systems from generating repetitive OTPs to fraudulent contacts, and saves your budget from A.I.T (Artificial Inflation of Traffic).
- We assist you in easy scheduling and automation of your SMS messaging campaigns. With the help of our fast and reliable APIs, you can easily deliver messages to your customers wherever they are without any manual work, and our platform provides 99.9% uptime also. Which means, it is always available and ready to send timely SMS messages to your customers, whenever needed.
- We provide full Unicode support for multilingual communication. Our system supports all languages for people living in different areas of the world, so that each message feels personal to them and connects with them.
- We also make sure that your customers do not receive too many messages with a feature called Frequency Capping. This feature helps prevent spams, and keeps your business communication simple and easy going, so that customers don’t feel overwhelmed with the messages they receive.
- We enable your brand to communicate with your customers anywhere in the world and in all time zones, with a 99.9% delivery rates. Our APIs make it easy and assured that your messages reach your customers on time, maiantaining speed and reliability at all ends.
- Our system provides your business with smart tracking with short URLs so that you can easily monitor your link performances. You can easily see who clicked on the messages, when he or she clicked on the message, how the user engages with your messages, so that you improve their quality time to time.
- What really sets us apart from other communication providers is our 24 hour support we render to our clients. We are always on the look for providing our clients with the best of our technologies, and we thoroughly research and update our systems so that we stay ahead of time and always focus on improving the quality of our services.
Apart from SMS, our WhatsApp and Email services are top tier communication services, that help businesses connect with their customer across multiple channels in much faster and efficient manner.
Also Read: Why do customers respond faster on SMS and WhatsApp
Conclusion
SMS service is no longer about sending text messages, it has opened its gate to meaningful and customer compliant communication. The SMS market has grown significantly, and continues to grow as a valuable channel that supports communication needs of busoinesses of all shapes and sizes, be it anywhere in the world. And as for communication, starting it with trust and transparency is something TrustSignal.ae a considerably best SMS survice provider, with full of its capability, promises to you. We don’t just work on the label we carry, we try to bring meaning with it and make communication as simple and meaningful for you, as possible.